You've got questions, and we've got your answers.
Explore our FAQs below, and contact us to learn even more!
FAQs
Can I add in ground lanterns to my private yard?
Yes
Does the community manage lawn services for private lawns?
Yes
Does the community offer private yards or green spaces?
Yes
Can I request a handicap parking spot in front of my apartment?
Yes reasonable accommodation
Can I get a bigger toilet seat?
Yes reasonable accommodation
Can the office install a ramp for my apartment?
Yes reasonable accommodation
Do you have handicap apartments available?
No
What should I do if I receive mail for a previous resident?
Return to sender.
Can the office check my mail if requested by lease holder?
No
Can I check my mail when I move out?
No. You must provide a forwarding address to USPS.
Who do I contact if I am missing mail?
USPS
Is the mail area under video surveillance?
No
Are there any internet or cable installation fees?
No
What internet and cable providers service the community?
Spectrum
Is internet/cable provided by the community?
No
Are there any restrictions on guest parking duration?
Yes. After 6pm guests must move vehicles to the front or along the street.
Can my guest park in my carport?
Yes as long as they hang your parking pass on their mirror.
How do I register my guest’s vehicle?
No need to register guest vehicles.
Can I rekey my apartment?
Yes but you would need to bring a copy to the office.
Can I change my entry code?
No
Do I have to change out my own battery remote?
No we can supply that.
What are the fees for lost/broken access remotes/keys?
Keys $25, deadbolt $50, mailkey $25
Can additional access remotes or keys be requested?
Yes, there will be a charge depending on the request.
Am I required to report any police reports to the office?
Not required but encouraged
Who should I contact if I feel like the office staff is not cooperating?
Ask to speak to the manager.
How are lease violations communicated?
They are printed, filled out, and left taped to your door.
Will violations affect my rental history?
Yes
What happens if I get three lease violations?
We can file eviction.
Are there specific evacuation routes for my apartment?
No
Are fire extinguishers provided in each apartment?
Yes
Is there an emergency contact number for after-hours issues?
Yes call our office number and it will give you the option for our 24hr emergency line.
Are there restrictions on the types of alterations I can make?
No major alterations that would require repairs from maintenance or contractor's.
Can I install additional shelving or fixtures?
As long as there is no major damage. If apt is damaged you will be charged.
Am I allowed to paint the walls?
Yes but you will be charged for paint as part of your move out charges.
Can I mount my TV?
Yes
Will I get charged for making nail holes?
No
Is there a policy on hanging items on walls or ceilings?
No
How many ESA pets can I have?
2
What are the pet fees?
$300 per pet, $25 pet rent
Are there breed or size restrictions for pets?
Small breeds, yes breed restrictions for larger pets. No reptiles, no rodents.
How do I add or remove a pet?Â
Get with office staff to make adjustments to your pet addendum and account.
Can I suggest or organize a community event?
Suggest, yes. Organize, it depends, you would need to get with office staff to confirm approval.
Can I bring a friend to commnity events?
Yes
How often are events held?
Quarterly
How are community events communicated to residents?
Knock or active building
Does your community offer recycling?
Yes
Can I opt out of valet trash?
No
Does valet vendor offer recycling?
No
Do I need a specific size bag for valet trash?
16gallon
Where are the trash bins located on site?
Trash bins are provided at move in with each unit.
What days does valet trash come?
Monday-Saturday
What days do pest control vendors come?
Thursdays
Can I transfer because I have a pest control issue?
If we missed pest issues for new move ins then yes we can transfer. If it’s a current resident, no.
How do I request pest control?
Call the office or put in a service request.
Do I need to notify the property when I have guests?
No
Can my guest receive packages?
No
Where can my guests park?
Unmarked parking spots.
How many days can my guests stay?
No more than 7 days.
Does your community offer gas or electric connections?
Electric
What electric providers are available?
CPS.
Are water bills allocated to residents?
Yes.
Are utilities included with rent?
Billed with rent on the 1st but not included.
Can we add security cameras to our front/back doors?
Yes
Are there cameras in the parking lot areas?
No
Is there 24/7 surveillance in the community?
No
Can I be fined for excessive noise?
Yes
Is there a courtesy officer onsite to handle noise complaints?
No
What’s the procedure if neighbors continue to be loud?
First we will call to address. Then continue to issue lease violation with no penalty. If it persists, we will call each apt to speak in person at separate times to remind of lease contract courtesy
How do I report a noise complaint?
Call the front office, send an email, or put in a service request.
Are there quiet hours in the community?
No
Any other package delivery information specific to the community?
No
Do I have to register with package locker services prior to moving in?
Yes or after move in.
What do I do if my package is missing?
Please contact your carrier.
Does the office hold packages for residents?
No
Does the community have package lockers?
Yes
Can I use the gym or pool after-hours?
No
Are there any restrictions on pool or clubhouse usage for residents?
No
How can we go about getting equipment updated?
Please email us and we can see what we can do.
How many guests can I have in the amenity areas?
For the pool, up to 4 guests
What are the fitness center hours?
Office hours Monday-Friday 9am-6pm, closed Sundays
What are the pool hours?
10am-10pm tues-Sunday, closed Mondays for maintenance
Are there reservation fees for amenities?
No, there are no reservations for amenities
How much are carports/garages?
Carports $40, garages $100
Are garages available?
Yes
What company is used for towing?
Creswell
When does towing get enforced?
24/7
How do I register my work vehicle in addition to my personal vehicle?
Bring the license plat number, make and model of the vehicle to the front office so we can add it to your account information.
How do I get an assigned parking spot?
You must get with the front office and pay a monthly reserved parking fee.
Where is guest parking located?
All unmarked parking spots, in front of office, and along the street.
Any other move-in / move-out information specific to your property?
Move ins must provide CPS account number before getting keys and Move outs are required to provide forwarding address when dropping off keys.
Does the community offer contactless move-in?
Yes as long as all upfront and move in costs are paid we can leave your keys and move in folder in your unit on day of move in.
Does the community have an elevator?
No
Why do I have to pay the whole day if I am picking up keys at 5:00pm?
We must ensure the unit is ready and keys are made.
What time can I pick up keys on move-in day?
4:00 pm
Why is there a convenience fee for credit card payments?
For the merchant. Ex visa Amex
Can I pay with a money order?
Only if online payments isn’t working.
How much is the late fee?
10% of base rent
Can residents split rent payments between different cards?
No
How can I pay rent?
Walmart and HEB
How do I see an apartment?
Yea!! We love this question and have several ways for you to do this. Simply fill out our schedule a tour form or you can call us to set up a time, or just stop by we welcome walk-ins. There will be fresh cookies and coffee waiting!
I have more questions, who do I call?
Our leasing agents are available 7 days a week during normal office ours and would love to hear from you. Please feel free to call us at 877-555-1212 or email us at leasing@thecollective.com or simply by filling out our contact form (https://beswifty.com/collective/contact/)
Other than dogs what animals do you allow?
Our community allows our residents the option of bringing both cats and dogs to reside with them. Please see our extended pet policy for more information.
What breeds of dogs do you allow?
We love all dogs however we can only accept non-aggressive breeds weighing less than 45lbs.
Is there a pool?
Our community offers 2 resort-style swimming pools complete with infinity pool lounge seating and bar-b-que grills.
Do you offer short-term leases?
We understand that not everyone needs a long term lease so we offer leases as low as 6-months.
Do the units have laundry hookups?
Every unit in our community comes with hookups for both washer and dryer. That said Our smaller units are set up for stackable washer and dryers while our larger units are built to accommodate side by side washer and dryers.
Is there covered parking or garage parking?
Yes, in addition to the open-air spaces, we offer direct access garages for some of our units as well as nonattached garages available for a small increase to your monthly rent for units that do not have direct access garages.
Does the property have onsite security?
Our property staffs an after-hours security guard to patrol the property from 7 p.m. to 7 a.m. each day all year round. In addition to this, every unit is equipped with a security system ready to be activated. WE offer a special rate through Brinks for monthly service, you can ask your leasing agent for more details.
Is the community gated?
While this community is ungated we do require the use of wireless fobs to enter any door within the community. We also offer direct access garages for some of our units as well as building garages for units that do not have direct access, these are available for a small increase to your monthly rent.
Can I pay my rent online?
Absolutely! Just click on the Resident portal link located in the navbar at the top, you will find a payment link once you have logged in.
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