You've got questions, and we've got your answers.
Explore our FAQs below, and contact us to learn even more!
FAQs
Can I pay my rent online?
Absolutely! Just click on the Resident portal link located in the navbar at the top, you will find a payment link once you have logged in.
Is the community gated?
While this community is ungated we do require the use of wireless fobs to enter any door within the community. We also offer direct access garages for some of our units as well as building garages for units that do not have direct access, these are available for a small increase to your monthly rent.
Does the property have onsite security?
Our property staffs an after-hours security guard to patrol the property from 7 p.m. to 7 a.m. each day all year round. In addition to this, every unit is equipped with a security system ready to be activated. WE offer a special rate through Brinks for monthly service, you can ask your leasing agent for more details.
Is there covered parking or garage parking?
Yes, in addition to the open-air spaces, we offer direct access garages for some of our units as well as nonattached garages available for a small increase to your monthly rent for units that do not have direct access garages.
Do the units have laundry hookups?
Every unit in our community comes with hookups for both washer and dryer. That said Our smaller units are set up for stackable washer and dryers while our larger units are built to accommodate side by side washer and dryers.
Do you offer short-term leases?
We understand that not everyone needs a long term lease so we offer leases as low as 6-months.
Is there a pool?
Our community offers 2 resort-style swimming pools complete with infinity pool lounge seating and bar-b-que grills.
What breeds of dogs do you allow?
We love all dogs however we can only accept non-aggressive breeds weighing less than 45lbs.
Other than dogs what animals do you allow?
Our community allows our residents the option of bringing both cats and dogs to reside with them. Please see our extended pet policy for more information.
I have more questions, who do I call?
Our leasing agents are available 7 days a week during normal office ours and would love to hear from you. Please feel free to call us at 877-555-1212 or email us at leasing@thecollective.com or simply by filling out our contact form (https://beswifty.com/collective/contact/)
How do I see an apartment?
Yea!! We love this question and have several ways for you to do this. Simply fill out our schedule a tour form or you can call us to set up a time, or just stop by we welcome walk-ins. There will be fresh cookies and coffee waiting!
How can I pay rent?
Walmart and HEB
Can residents split rent payments between different cards?
No
How much is the late fee?
10% of base rent
Can I pay with a money order?
Only if online payments isn’t working.
Why is there a convenience fee for credit card payments?
For the merchant. Ex visa Amex
What time can I pick up keys on move-in day?
4:00 pm
Why do I have to pay the whole day if I am picking up keys at 5:00pm?
We must ensure the unit is ready and keys are made.
Does the community have an elevator?
No
Does the community offer contactless move-in?
Yes as long as all upfront and move in costs are paid we can leave your keys and move in folder in your unit on day of move in.
Any other move-in / move-out information specific to your property?
Move ins must provide CPS account number before getting keys and Move outs are required to provide forwarding address when dropping off keys.
Where is guest parking located?
All unmarked parking spots, in front of office, and along the street.
How do I get an assigned parking spot?
You must get with the front office and pay a monthly reserved parking fee.
How do I register my work vehicle in addition to my personal vehicle?
Bring the license plat number, make and model of the vehicle to the front office so we can add it to your account information.
When does towing get enforced?
24/7
What company is used for towing?
Creswell
Are garages available?
Yes
How much are carports/garages?
Carports $40, garages $100
Are there reservation fees for amenities?
No, there are no reservations for amenities
What are the pool hours?
10am-10pm tues-Sunday, closed Mondays for maintenance
What are the fitness center hours?
Office hours Monday-Friday 9am-6pm, closed Sundays
How many guests can I have in the amenity areas?
For the pool, up to 4 guests
How can we go about getting equipment updated?
Please email us and we can see what we can do.
Are there any restrictions on pool or clubhouse usage for residents?
No
Can I use the gym or pool after-hours?
No
Does the community have package lockers?
Yes
Does the office hold packages for residents?
No
What do I do if my package is missing?
Please contact your carrier.
Do I have to register with package locker services prior to moving in?
Yes or after move in.
Any other package delivery information specific to the community?
No
Are there quiet hours in the community?
No
How do I report a noise complaint?
Call the front office, send an email, or put in a service request.
What’s the procedure if neighbors continue to be loud?
First we will call to address. Then continue to issue lease violation with no penalty. If it persists, we will call each apt to speak in person at separate times to remind of lease contract courtesy
Is there a courtesy officer onsite to handle noise complaints?
No
Can I be fined for excessive noise?
Yes
Is there 24/7 surveillance in the community?
No
Are there cameras in the parking lot areas?
No
Can we add security cameras to our front/back doors?
Yes
Are utilities included with rent?
Billed with rent on the 1st but not included.
Are water bills allocated to residents?
Yes.
What electric providers are available?
CPS.
Does your community offer gas or electric connections?
Electric
How many days can my guests stay?
No more than 7 days.
Where can my guests park?
Unmarked parking spots.
Can my guest receive packages?
No
Do I need to notify the property when I have guests?
No
How do I request pest control?
Call the office or put in a service request.
Can I transfer because I have a pest control issue?
If we missed pest issues for new move ins then yes we can transfer. If it’s a current resident, no.
What days do pest control vendors come?
Thursdays
What days does valet trash come?
Monday-Saturday
Where are the trash bins located on site?
Trash bins are provided at move in with each unit.
Do I need a specific size bag for valet trash?
16gallon
Does valet vendor offer recycling?
No
Can I opt out of valet trash?
No
Does your community offer recycling?
Yes
How are community events communicated to residents?
Knock or active building
How often are events held?
Quarterly
Can I bring a friend to commnity events?
Yes
Can I suggest or organize a community event?
Suggest, yes. Organize, it depends, you would need to get with office staff to confirm approval.
How do I add or remove a pet?Â
Get with office staff to make adjustments to your pet addendum and account.
Are there breed or size restrictions for pets?
Small breeds, yes breed restrictions for larger pets. No reptiles, no rodents.
What are the pet fees?
$300 per pet, $25 pet rent
How many ESA pets can I have?
2
Is there a policy on hanging items on walls or ceilings?
No
Will I get charged for making nail holes?
No
Can I mount my TV?
Yes
Am I allowed to paint the walls?
Yes but you will be charged for paint as part of your move out charges.
Can I install additional shelving or fixtures?
As long as there is no major damage. If apt is damaged you will be charged.
Are there restrictions on the types of alterations I can make?
No major alterations that would require repairs from maintenance or contractor's.
Is there an emergency contact number for after-hours issues?
Yes call our office number and it will give you the option for our 24hr emergency line.
Are fire extinguishers provided in each apartment?
Yes
Are there specific evacuation routes for my apartment?
No
What happens if I get three lease violations?
We can file eviction.
Will violations affect my rental history?
Yes
How are lease violations communicated?
They are printed, filled out, and left taped to your door.
Who should I contact if I feel like the office staff is not cooperating?
Ask to speak to the manager.
Am I required to report any police reports to the office?
Not required but encouraged
Can additional access remotes or keys be requested?
Yes, there will be a charge depending on the request.
What are the fees for lost/broken access remotes/keys?
Keys $25, deadbolt $50, mailkey $25
Do I have to change out my own battery remote?
No we can supply that.
Can I change my entry code?
No
Can I rekey my apartment?
Yes but you would need to bring a copy to the office.
How do I register my guest’s vehicle?
No need to register guest vehicles.
Can my guest park in my carport?
Yes as long as they hang your parking pass on their mirror.
Are there any restrictions on guest parking duration?
Yes. After 6pm guests must move vehicles to the front or along the street.
Is internet/cable provided by the community?
No
What internet and cable providers service the community?
Spectrum
Are there any internet or cable installation fees?
No
Is the mail area under video surveillance?
No
Who do I contact if I am missing mail?
USPS
Can I check my mail when I move out?
No. You must provide a forwarding address to USPS.
Can the office check my mail if requested by lease holder?
No
What should I do if I receive mail for a previous resident?
Return to sender.
Do you have handicap apartments available?
No
Can the office install a ramp for my apartment?
Yes reasonable accommodation
Can I get a bigger toilet seat?
Yes reasonable accommodation
Can I request a handicap parking spot in front of my apartment?
Yes reasonable accommodation
Does the community offer private yards or green spaces?
Yes
Does the community manage lawn services for private lawns?
Yes
Can I add in ground lanterns to my private yard?
Yes
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